Last Updated: August 25, 2026
Introduction
Welcome to Alli Connect. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and share your information when you use our services. By using Alli Connect, you agree to the collection and use of information in accordance with this policy.
Data Privacy
Your data are private. We are committed to protecting the privacy and confidentiality of your personal information. We do not sell, lease, or rent your data to third parties.
Data Safety
Your data are safe with us. We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.
Data Sharing
We do not share your data with any outside third parties, except as necessary to facilitate your use of our services. This includes sharing minimal information with therapists to enable them to decide on accepting you as a client and to contact you, and with peer support personnel to enable them to deliver peer support to you.
No Sharing of User-Identifiable Data
We do not share any user-identifiable data with family members, insurance, or any other entities, except in the case of utilization of the Alli Connect service for state certification requirements. In such cases, information disclosed shall be limited to whether the requirement was completed or not completed. Other personal or private information will not be disclosed. Your confidentiality and privacy are our highest priorities.
Aggregate Reports
We may share aggregate reports with your organization. These reports describe your department as a group. We only produce one when at least four people have responded. They are used solely for the purpose of providing general insights and do not compromise individual privacy.
How long we keep your information
We keep most of the information described in this policy for as long as we operate Alli Connect. We do not delete it on a schedule and we do not put an expiry date on it. Where that is true, this section says so plainly rather than naming a period we do not keep to.
Information we keep for as long as we operate the service
- Your account details: your name, email address, work email address, phone number, city, state, and the approximate location you gave us when you signed up.
- Your wellness check-in answers and the scores calculated from them.
- Your answers to any additional surveys your department asks you to complete.
- Messages you send and receive in the app, including their text.
- Post-incident screening records and your answers to them.
- Your answers to the questions we use to match you with a therapist, and the record of which therapist you were matched with or referred to. If you answer those questions again, your new answers replace the previous set and the previous answers are deleted.
- If you serve as a peer supporter: your peer support profile, including your photo, job title, shift, and anything you wrote about yourself.
- If you serve as a peer supporter: the contact notes you write, including anything written in them. A note is stored against your account as its author. The record does not name the person you supported, and we ask peer supporters not to put identifying details in the note itself. These are not deleted on a schedule. They stay until someone deletes them in the app.
- A record of the text messages and notifications we sent you, and when.
- If you ask us to stop texting you, we keep that instruction for as long as we operate the service, so that we do not start texting you again. Deleting your account does not undo it.
- Security and access records, including the email address, network address, and browser or device description associated with an action in the system. We keep these for at least six years as the audit trail we are required to maintain for handling health information.
Information that is deleted or replaced sooner
- A wellness check-in you start but do not submit is held for up to 24 hours and then discarded. If you submit it, the unfinished copy is discarded at that point and only your submitted answers are kept.
- An unfinished therapist-matching session is held for eight hours after your last activity.
- When a photo is replaced, the previous image file is deleted from our storage.
- If a text message to your number cannot be delivered, we record that fact. Those records are cleared the next time a message to that number is delivered successfully. If no later message is delivered, the record stays.
Information your department sends us about you
If your department's dispatch or records system sends us incident records, and a record carries an email address that matches the email address or work email address on your account, we link that record to your account. That is how we know to offer you a post-incident check-in.
What happens when you delete your account
When you delete your account, we clear the direct identifiers on your account record: your phone number, work email address, city, and the approximate location you gave us. We replace your name and email address with placeholder values. We remove your peer support and administrator permissions, and we delete your login.
Your name and email address also stop appearing in the reports your department can export. Depending on the report, you are either left out of it altogether or shown as "Deleted User" with no email address.
Some information remains:
- Your account record itself is kept and marked as deleted, along with your state and the department you belonged to.
- We keep the records listed above: your check-in answers and scores, survey answers, messages, screening records, therapist-matching answers, the therapist you were matched with, activity records, security and access records, and any peer support contact notes you wrote. They stay linked to the internal identifier for your account, so they are not anonymous.
- If your phone number was recorded because a message to it could not be delivered, deleting your account does not remove that record.
- Anything written in free text, such as messages, contact notes you wrote, and what you wrote about yourself, is kept as written. We do not scan it and edit out names or other details.
Information held by companies that help us run the service
We use other companies to deliver parts of Alli Connect: a login provider, a text-message provider, an email provider, a monitoring and logging provider, an analytics provider, and a cloud hosting provider. Each of them holds some of your information on our behalf, and each keeps it under its own retention settings. We review each company's information security practices under our HIPAA program before we start using them and for as long as we do.
Information on your own device
The app keeps your login session on your phone so that you do not have to sign in every time you open it.
The app also stores a note of when you last dismissed our prompt asking for your work email. Your work email itself is not kept on the phone. It is sent to us and stored with your account.
The analytics software built into the app keeps its own record on your device: an identifier for your device, the identifier for your account, the current session, and any activity events that have not yet been sent to our analytics provider. Logging out clears the account identifier and replaces the device identifier.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@alliconnect.com.
